How can we help?
Frequently Asked Questions
How do I access my mobile tickets?
Your tickets live in My Account → My Tickets. Open the event and tap 'View QR' to display your entry code, or add it to Apple Wallet / Google Pay for offline access.
Can I transfer my tickets to a friend?
Yes. Most tickets can be transferred from the My Tickets screen — choose the order, tap transfer, and enter your friend's email. They'll receive a secure link to claim the seats.
What happens if my event is rescheduled?
Rescheduled events keep your existing tickets valid for the new date automatically. If you can't attend, you'll be offered a refund window — we'll email you the details.
Are there any hidden fees at checkout?
No. All service and facility fees are itemized before you pay. The total shown on the checkout screen is exactly what you'll be charged.
Still need help?
Our dedicated support team is available 24/7 to ensure your experience is seamless. Reach out through any of our channels.
Live Chat
Average wait time: 2 minutes
Email Support
Response within 24 hours
Phone Support
Mon–Fri, 9am–6pm EST