If money left your account but you didn't get a confirmation, don't buy again straight away — you could end up paying twice.
Contact support with the approximate time of the payment and the email you used. We'll check what our records show for that order and payment.
Some payments show as pending on your side while the bank settles them, and then either complete or drop off on their own. A confirmed duplicate charge is one of the situations where a refund is available.
Still need help?
Start a chat and we will pick up from here. If it needs a person, we pass you across in the same conversation.
Go to the Help CenterMore in Orders and Payments
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