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1. Introduction

This Cookies Policy explains how Nextkt and Kisum Pte. Ltd. use cookies and similar online technologies when you access or use our website, mobile website, applications, ticketing platform, checkout pages, organizer dashboards, event pages, emails, advertisements and related digital services.

This Cookies Policy is separate from, and should be read together with, the Platform's:

General Terms and Conditions;
Privacy Policy;
Refund Policy;
Ticket Sales and Purchase Policy;
Loyalty Program Terms & Conditions
Payment Processing Terms;
API Usage and Developer Terms;
Partners Terms & Conditions;
Organizer Agreement, where applicable;
Event-specific terms;
any Data Processing Agreement;
any Order Form, Commercial Schedule, Settlement Schedule or signed Partner Agreement;
Payment Provider terms, including applicable card-network, wallet, bank-transfer and payment-scheme rules.

By using the Platform, you acknowledge that we may use cookies and similar technologies as described in this Cookies Policy. Where required by applicable law, we will ask for your consent before placing non-essential cookies on your device.

2. What Are Cookies?

Cookies are small text files that are stored on your browser, computer, mobile phone, tablet or other device when you visit a website or use an online service.

Cookies allow a website to recognize your device, remember your preferences, keep you logged in, process your order, improve security, measure website performance and provide a more personalized experience.

Cookies may store information such as:

Your browser type;
Device information;
Language preferences;
Session information;
Login status;
Shopping cart contents;
Ticket checkout activity;
Pages visited;
Links clicked;
Advertising identifiers;
Cookie consent preferences.

Cookies do not usually identify you directly by name, but they may be linked to other information we hold about you, such as your account, ticket purchase or device.

3. Similar Online Technologies

In addition to cookies, we may use similar technologies, including:

Pixels;
Web beacons;
Tags;
Tracking scripts;
SDKs;
Local storage;
Session storage;
Device identifiers;
Mobile advertising identifiers;
Email tracking pixels;
Conversion tracking tools;
Social media plug-ins.

In this Cookies Policy, references to "cookies" include these similar online technologies unless the context requires otherwise.

4. Why We Use Cookies

We use cookies to:

Operate the Platform;
Enable account login;
Maintain your session;
Remember items in your ticket order;
Process checkout;
Secure transactions;
Prevent fraud and bot activity;
Remember language, location and currency preferences;
Improve website speed and performance;
Understand how users interact with the Platform;
Measure marketing and advertising performance;
Personalize content and event recommendations;
Show relevant advertising;
Enable social sharing and embedded content;
Support customer service and troubleshooting.

5. First-Party and Third-Party Cookies

Cookies may be:

5.1 First-Party Cookies

These are set directly by us through the Platform. They are commonly used for login, security, checkout, preferences, fraud prevention, analytics and Platform functionality.

5.2 Third-Party Cookies

These are set by third parties that provide services to us or appear on our Platform. These may include analytics providers, advertising networks, payment providers, fraud prevention partners, social media platforms, video players, map providers and customer support tools.

Third-party cookies are controlled by those third parties and may be subject to their own privacy and cookies policies.

6. Session Cookies and Persistent Cookies

Cookies may remain on your device for different periods.

6.1 Session Cookies

Session cookies are temporary and usually expire when you close your browser. They help us maintain your session, keep your ticket order active and enable basic navigation.

6.2 Persistent Cookies

Persistent cookies remain on your device until they expire or are deleted. They help us remember preferences, recognize returning users, prevent fraud, measure analytics and support marketing.

The exact duration of each cookie may be shown in our cookie preference center, where available.

7. Strictly Required Cookies

Strictly Required Cookies are necessary for the Platform to function properly.

These cookies may be used for:

Website navigation;
Login and authentication;
Ticket checkout;
Order processing;
Shopping cart functionality;
Payment security;
Fraud prevention;
Bot detection;
Load balancing;
Cookie consent management;
Session management;
Access to restricted areas;
Saving privacy choices.

Because these cookies are essential, they cannot normally be disabled through our cookie preference center. You may disable them through your browser settings, but doing so may cause the Platform, checkout, ticket delivery or account access to stop working properly.

8. Functional Cookies

Functional Cookies allow the Platform to provide enhanced functionality and personalization.

These cookies may remember:

Language preferences;
Country or city preferences;
Currency preferences;
Recently viewed events;
Saved filters;
Login preferences;
Accessibility settings;
Device or browser preferences;
Customer support chat settings.

If you disable Functional Cookies, some services may not work properly or may not remember your choices.

9. Performance and Analytical Cookies

Performance and Analytical Cookies help us understand how users interact with the Platform.

These cookies may collect information about:

Number of visitors;
Pages viewed;
Time spent on pages;
Checkout steps;
Errors and crashes;
Search terms;
Clicks and scrolling;
Traffic sources;
Event page performance;
Conversion rates;
Device and browser types.

We use this information to improve the Platform, detect technical issues, improve checkout flow, understand demand and enhance the user experience.

Analytics data is often aggregated and does not directly identify you, although it may be linked to device or cookie identifiers.

Examples of analytics tools may include Google Analytics or similar providers.

10. Personalization Cookies

Personalization Cookies help us customize the Platform based on your preferences and behavior.

They may be used to:

Recommend events;
Show events in your preferred city;
Remember preferred music genres or categories;
Display content relevant to your past browsing or purchases;
Personalize emails, push notifications or website content;
Improve event discovery.

If you disable these cookies, the Platform may be less personalized.

11. Advertising and Targeting Cookies

Advertising and Targeting Cookies may be used by us and our advertising partners to understand your interests and show you more relevant ads.

These cookies may be used to:

Show personalized advertisements;
Retarget users who visited event pages;
Measure ad performance;
Limit how often you see the same ad;
Build advertising audiences;
Create similar or lookalike audiences;
Track conversions after ad clicks;
Understand which events or products interest users.

Advertising partners may combine information collected through our Platform with information from other websites, apps or services.

If you disable Advertising and Targeting Cookies, you may still see ads, but they may be less relevant.

Examples of advertising tools may include Google Ads, Google Marketing Platform, Meta/Facebook Pixel, TikTok Pixel or similar platforms.

Social Media and Plug-In Cookies may be used when our Platform includes social media features, embedded content or sharing tools.

These cookies may allow you to:

Share event pages;
Log in using social accounts;
View embedded content;
Interact with social media features;
See social media advertising.

Social media platforms may track your browser across other websites and build a profile of your interests, depending on their own policies and your settings.

If you disable these cookies, some sharing tools, embedded content or social login features may not work properly.

13. Payment, Security and Fraud Prevention Cookies

We and our partners may use cookies and similar technologies for payment security, fraud prevention and risk management.

These technologies may help us:

Detect suspicious transactions;
Prevent account takeover;
Identify bot activity;
Prevent ticket scalping;
Verify checkout behavior;
Detect payment abuse;
Support chargeback defense;
Protect accounts and payment flows;
Comply with payment provider requirements.

Some fraud prevention technologies may be strictly required and may operate even if you reject non-essential cookies.

14. Email Tracking Technologies

Our emails may contain pixels or similar technologies that help us understand whether emails are opened, links are clicked or messages are delivered.

We may use email tracking to:

Confirm delivery of ticket-related emails;
Improve customer communications;
Measure marketing performance;
Detect issues with important service messages;
Understand engagement with event announcements.

You may be able to block email pixels by disabling automatic image loading in your email client.

15. Cookies Used by Organizers and Event Partners

Some Event Pages may include content, pixels or tools requested by Organizers, venues, sponsors or event partners.

Where permitted by law, these may be used to:

Measure campaign performance;
Track Event Page visits;
Support Organizer marketing;
Analyze ticket sales;
Retarget potential attendees;
Measure sponsor activity.

Organizers and event partners may have their own privacy and cookie policies. We are not responsible for their independent use of cookies or tracking technologies unless they process data on our behalf.

Where available, our Platform may provide a cookie preference center, usually accessible through a link such as "Cookie Settings", "Manage Cookies", "Manage My Cookies" or similar.

Through the preference center, you may be able to:

Accept all cookies;
Reject non-essential cookies;
Manage cookie categories;
Review cookie information;
Change your choices;
Withdraw consent for non-essential cookies.

Strictly Required Cookies cannot normally be disabled through the preference center because they are necessary for the Platform to work.

Where required by law, we will ask for your consent before placing non-essential cookies on your device.

You may be asked to choose whether to accept, reject or manage cookies.

Your consent preferences may be stored using a cookie or similar technology so that we can remember your choice.

If you delete cookies or use a different browser or device, you may need to set your preferences again.

18. How to Manage Cookies in Your Browser

You can also manage or delete cookies through your browser settings.

Browser settings may allow you to:

Block all cookies;
Block third-party cookies;
Delete existing cookies;
Receive alerts before cookies are placed;
Clear cookies when closing your browser.

For more information, please see the official browser guides below:

Google Chrome: https://support.google.com/chrome/answer/95647?hl=en
Mozilla Firefox: https://support.mozilla.org/en-US/kb/cookies-information-websites-store-on-your-computer
Apple Safari: https://support.apple.com/en-us/105082

If you use another browser, please check that browser's official support page.

19. Effect of Disabling Cookies

If you block, reject or delete cookies, some parts of the Platform may not function properly.

This may affect your ability to:

Log in;
Keep your session active;
Complete checkout;
Save ticket order details;
Receive fraud protection;
Access restricted areas;
Remember preferences;
Use social login;
View embedded content;
Receive personalized recommendations;
Use some organizer or ticketing tools.

You may still be able to use some parts of the Platform, but your experience may be limited or less personalized.

20. Mobile App and Device Controls

If we provide a mobile application, cookies may be replaced or supplemented by SDKs, device identifiers, push notification tokens or mobile advertising identifiers.

You may be able to control certain tracking through your mobile device settings, including:

Location permissions;
Push notification permissions;
App tracking permissions;
Advertising ID reset;
Personalized ads settings;
App permissions.

Disabling certain permissions may affect app functionality.

21. Online Advertising Choices

Some advertising partners participate in industry opt-out programs.

You may be able to manage interest-based advertising through:

Your browser settings;
Your device advertising settings;
Advertising platform settings;
Regional advertising opt-out tools;
Cookie preference center, where available.

Opting out of interest-based advertising does not mean you will stop seeing ads. It means the ads may be less personalized.

The cookies and technologies we use may change from time to time.

This may happen because we:

Add new Platform features;
Change service providers;
Improve security;
Improve analytics;
Update advertising tools;
Change Organizer tools;
Comply with legal requirements.

Where required, we will update this Cookies Policy or our cookie preference center.

23. Relationship with Privacy Policy

Cookies and similar technologies may collect Personal Data.

For more information about how we collect, use, share, store and protect Personal Data, please read our Privacy Policy.

If there is a conflict between this Cookies Policy and our Privacy Policy regarding cookies, this Cookies Policy will apply to cookie-specific matters, while the Privacy Policy will apply to broader Personal Data processing.

24. Changes to This Cookies Policy

We may update this Cookies Policy at any time.

The updated version will be posted on the Platform with a new "Last Updated" date.

Where required by law, we may notify you of material changes or request renewed consent.

Your continued use of the Platform after changes are posted means you acknowledge the updated Cookies Policy.

25. Contact Us

If you have any questions about this Cookies Policy or how we use cookies and similar technologies, please contact us:

Company: Kisum Pte. Ltd. Privacy & Support Contact: support@nextkt.com

We use cookies and similar technologies to operate our Platform, process ticket purchases, improve performance, personalize content, prevent fraud, measure advertising and provide relevant event recommendations. You can accept all cookies, reject non-essential cookies or manage your preferences. Strictly required cookies are always active because they are necessary for the Platform to work.

Information

When you visit our Platform, we may store or retrieve information on your browser or device, mostly in the form of cookies and similar technologies. This information may relate to you, your preferences, your device, your ticket order or how you use the Platform. It helps us make the Platform work, improve your experience, prevent fraud and personalize content. You can choose not to allow some types of cookies, but blocking some cookies may affect the services we can offer.

Strictly Required

These cookies are necessary for the Platform to function. They support login, checkout, payment security, ticket delivery, fraud prevention, session management and cookie preference storage. These cookies cannot normally be disabled through our cookie settings.

Functional

These cookies allow the Platform to remember your choices and provide enhanced functionality, such as language, city, currency, saved preferences, recently viewed events and customer support tools. If you disable them, some features may not work properly.

Performance and Analytics

These cookies help us measure visits, traffic, checkout performance, errors and user behavior so we can improve the Platform and understand how our services are used.

Targeting and Advertising

These cookies may be set by us or our advertising partners to build a profile of your interests, show relevant ads, measure campaigns and retarget users who visited Event Pages. If you disable them, you may see less relevant advertising.

These cookies support social sharing, embedded content and social login. Social media platforms may use them to track your browser across websites according to their own policies.

END OF DOCUMENT

Questions? Visit the Help Center or contact us.

Cookie Policy