IMPORTANT NOTICE

These Terms and Conditions are intended to govern the use of Nextkt, a ticketing technology platform that facilitates the sale, distribution and management of tickets between event organizers/promoters and ticket buyers.

The Platform is an intermediary, technology provider and, where applicable, limited payment collection agent. The Platform does not organize, produce, manage, operate, control or guarantee any event listed through the Platform, unless expressly stated in writing by the Platform.

These Terms and Conditions are separate from, and should be read together with, the Platform's:

Privacy Policy;
Cookies Policy;
Refund Policy;
Ticket Sales and Purchase Policy;
Loyalty Program Terms & Conditions
Payment Processing Terms;
Partners Terms & Conditions, where you integrate as a Partner;
Organizer Agreement, where applicable;
Event-specific terms;
Any applicable third-party payment provider terms.

These Terms are drafted to be broad and protective of the Platform Operator. Before publication, the Platform Operator should obtain legal review in the jurisdiction where the company is incorporated, where events are held, and where customers are targeted.

Definitions
Acceptance of Terms
Scope of These Terms
The Platform's Role
Relationship Between Buyer, Organizer and Platform
Organizer Responsibility for Events
Additional Event Terms
Eligibility and Legal Capacity
User Accounts
Account Security
Accuracy of Information
Use of the Platform
Prohibited Use
Event Listings
Event Information and Accuracy
Ticket Availability
Ticket Categories and Benefits
Pricing
Fees, Taxes and Charges
Payment Processing
Payment Authorization
Payment Methods
Currency and Foreign Exchange
Payment Plans and Instalments
Failed Payments
Order Confirmation
Ticket Delivery
Digital Tickets, QR Codes and Barcodes
Ticket Holder Responsibility
Lost, Stolen, Shared or Compromised Tickets
Ticket Validity
Refusal, Cancellation and Reversal of Orders
Errors and Mistakes
No Guarantee of Admission
Conditions of Entry
Late Arrival
Age Restrictions
Identification Requirements
Security Screening
Prohibited Items
Health, Safety and Conduct
Removal from Event
Photography, Filming and Recording at Events
Event Changes
Event Cancellation
Event Postponement or Rescheduling
Event Relocation
Changes to Line-Up, Program, Artist or Content
Seating, Layout and Capacity Changes
Refund Policy
Refund Requests
Non-Refundable Fees
Refund Method and Timing
Refunds After Organizer Payout
Chargebacks and Payment Disputes
Fraudulent Transactions
Suspicious Transactions and Verification
Ticket Transfers
Name Changes
Ticket Resale and Scalping
Unauthorized Ticket Sources
Promotions, Discounts, Coupons and Vouchers
Gift Cards and Credits
Merchandise, Add-ons and Ancillary Products
Insurance and Third-Party Products
Platform Availability
Maintenance, Downtime and Technical Issues
Third-Party Services
Links to Third-Party Websites
Intellectual Property
User Content
Feedback
Privacy and Personal Data
Sharing Data with Organizers
Marketing Communications
Cookies and Tracking Technologies
Compliance with Laws
Sanctions, AML and Restricted Parties
Consumer Law Savings Clause
Disclaimers
Limitation of Liability
Release of Claims
Indemnity by Users
Force Majeure
Suspension and Termination
Changes to These Terms
Notices
Assignment
Severability
No Waiver
Entire Agreement
Language
Governing Law
Dispute Resolution
Class, Collective and Representative Action Waiver
Survival
Contact
Special Terms for Organizers
Organizer Appointment of Platform as Limited Payment Collection Agent
Organizer Payouts
Organizer Reserves, Holds and Set-Off Rights
Organizer Refund and Chargeback Responsibility
Organizer Event Compliance Obligations
Organizer Bank Details
Organizer Content and Marketing Representations
Organizer Indemnity
Prohibited Events and Transactions
Platform Remedies Against Organizers
Interpretation

1. DEFINITIONS

In these Terms, unless the context requires otherwise:

"Account" means a user account created on or through the Platform.

"Attendee" means any person who attends or attempts to attend an Event using a Ticket.

"Buyer" means any person who purchases, receives, holds, uses or attempts to use a Ticket, whether as the original purchaser or as a later transferee.

"Customer" means a Buyer, Attendee, ticket holder, visitor, guest or any person using the Platform for the purpose of viewing, purchasing, receiving, managing or using Tickets.

"Event" means any concert, festival, nightclub event, private event, conference, exhibition, show, performance, attraction, experience, sporting event, cultural event or any other activity listed, promoted, sold or distributed through the Platform.

"Event Page" means the webpage, checkout page, mobile page or listing page through which an Event is described, promoted, sold or made available.

"Event Terms" means any additional rules, policies, conditions, restrictions, disclaimers or requirements imposed by an Organizer, venue, artist, supplier, promoter, security provider, government authority or other third party in relation to an Event.

"Fees" means all service fees, booking fees, platform fees, payment processing fees, delivery fees, convenience fees, facility fees, administrative fees, instalment fees, chargeback fees, foreign exchange fees or other charges displayed or applied in connection with a Ticket or use of the Platform.

"Organizer" means the person or entity responsible for creating, organizing, promoting, managing, producing, operating, cancelling, rescheduling, relocating or delivering an Event. This may include, without limitation, promoters, venues, artists, agents, producers, event companies, tour promoters, clubs, festivals, conference organizers, charities or other event owners.

"Platform" means Nextkt, including its website, mobile applications, ticketing system, checkout system, payment interfaces, dashboards, APIs, scanning tools, ticket delivery tools, customer support tools and related technology.

"Platform Operator", "we", "us" or "our" means Kisum Pte. Ltd., together with its affiliates, subsidiaries, officers, directors, employees, contractors, representatives, payment partners, agents, licensors and service providers, where applicable.

"Ticket" means any ticket, registration, wristband, QR code, barcode, confirmation, pass, badge, credential, digital token, entry entitlement or other item that may allow admission to an Event.

"User" means any person or entity using the Platform, including Buyers, Attendees, Organizers, account holders, visitors and browsers.

2. ACCEPTANCE OF TERMS

By accessing or using the Platform, creating an Account, listing an Event, purchasing a Ticket, receiving a Ticket, transferring a Ticket, using a Ticket or attending an Event, you agree to be bound by these Terms.

If you use the Platform on behalf of a company, organization, promoter, venue or other legal entity, you represent and warrant that you have authority to bind that entity. In that case, "you" includes both you personally and the entity you represent.

If you do not agree to these Terms, you must not use the Platform, purchase Tickets, list Events or access any Platform service.

Your continued use of the Platform after changes are posted constitutes acceptance of the updated Terms.

3. SCOPE OF THESE TERMS

These Terms apply to:

All Users of the Platform;
All Buyers and Ticket holders;
All Organizers listing or selling Events through the Platform;
All free and paid Events;
All digital and physical Tickets;
All purchases, reservations, registrations, transfers, upgrades, refunds and chargebacks processed through the Platform;
Any related services provided by the Platform.

Additional terms may apply to specific Events, promotions, territories, features, payment methods, memberships, vouchers, credits, products, services or Organizer agreements. If there is a conflict between these Terms and a written agreement signed by the Platform Operator and an Organizer, the signed written agreement will prevail only to the extent of the conflict.

4. THE PLATFORM'S ROLE

The Platform is a technology platform and ticketing intermediary.

Unless expressly stated otherwise in writing by the Platform Operator:

The Platform does not organize Events;
The Platform does not own Events;
The Platform does not operate venues;
The Platform does not represent artists or performers;
The Platform does not guarantee that any Event will take place;
The Platform does not guarantee the quality, safety, legality, capacity, content, production, timing, program, line-up, security or performance of any Event;
The Platform does not control the conduct of Organizers, venues, artists, performers, suppliers, security personnel or other attendees;
The Platform does not act as insurer for any Event or Ticket.

The Platform may provide ticketing technology, payment collection support, marketing tools, customer support tools, scanning tools, reporting dashboards, access control tools and related services. These services do not make the Platform responsible for the Event itself.

5. RELATIONSHIP BETWEEN BUYER, ORGANIZER AND PLATFORM

When a Buyer purchases a Ticket through the Platform, the Buyer understands and agrees that:

The Event is provided by the Organizer, not by the Platform;
The Ticket grants a right to attend the Organizer's Event, subject to these Terms and the applicable Event Terms;
The Organizer is responsible for delivering the Event and any benefits associated with the Ticket;
The Platform may collect payment on behalf of the Organizer as a limited payment collection agent;
Payment to the Platform may be treated as payment to the Organizer for purposes of completing the Ticket purchase;
The Platform is not liable for the Organizer's failure to deliver the Event or any part of it.

The Buyer must direct Event-related complaints, refund requests, safety complaints and operational issues to the Organizer, except where the Platform provides customer support as a convenience or as required by law.

6. ORGANIZER RESPONSIBILITY FOR EVENTS

The Organizer is solely responsible for:

Event creation, planning and operation;
Accuracy of Event descriptions;
Ticket categories, capacities and benefits;
Venue booking and venue compliance;
Artist, performer and supplier arrangements;
Production, staging, sound, lighting and technical delivery;
Crowd management, safety and security;
Permits, licenses and governmental approvals;
Age restrictions and entry policies;
Accessibility arrangements;
Refund policies, where legally permitted;
Cancellation, postponement, relocation and program changes;
Compliance with applicable laws;
Payment of applicable taxes;
Handling attendee complaints relating to the Event.

The Organizer acknowledges that the Platform is not responsible for the Organizer's acts, omissions, errors, negligence, breach of law, breach of contract or failure to deliver an Event.

7. ADDITIONAL EVENT TERMS

Each Event may be subject to additional terms imposed by the Organizer, venue, artist, security provider, production company, sponsor, government authority or other third party.

Additional Event Terms may include, without limitation:

Age restrictions;
Dress codes;
Prohibited items;
Entry time requirements;
Re-entry rules;
Bag policies;
Camera and recording restrictions;
Alcohol policies;
Seating policies;
VIP benefit rules;
Meet-and-greet rules;
Health and safety rules;
Refund deadlines;
Transfer restrictions;
Accessibility instructions.

By purchasing or using a Ticket, the Buyer agrees to comply with all applicable Event Terms. The Platform is not responsible for enforcing or explaining every Event Term.

8. ELIGIBILITY AND LEGAL CAPACITY

By using the Platform, you represent and warrant that:

You are legally capable of entering into binding contracts;
You are at least 18 years old or the age of majority in your jurisdiction, whichever is higher;
If you are under the required age, you have the consent and supervision of a parent or legal guardian;
You are not prohibited from using the Platform under applicable law;
You are not located in, owned by, controlled by or acting on behalf of a restricted, sanctioned or prohibited person or jurisdiction.

The Platform may refuse service, cancel transactions or suspend accounts where legal capacity or eligibility cannot be verified.

9. USER ACCOUNTS

The Platform may require Users to create an Account before purchasing Tickets, listing Events, accessing Tickets, receiving refunds or using certain features.

When creating an Account, you must provide accurate, current and complete information. You must update your Account information when it changes.

The Platform may reject, suspend, limit, close or delete Accounts for any reason permitted by law, including suspected fraud, misuse, duplicate accounts, chargebacks, false information, security risks or breach of these Terms.

10. ACCOUNT SECURITY

You are responsible for maintaining the confidentiality of your login credentials, passwords, devices, email accounts and payment instruments.

Any activity conducted through your Account may be treated as authorized by you.

You must notify the Platform immediately if you suspect unauthorized access, stolen credentials, compromised Tickets or fraudulent use of your Account.

The Platform is not responsible for losses caused by:

Weak passwords;
Shared credentials;
Compromised email accounts;
Lost devices;
Phishing;
Failure to log out;
Unauthorized access caused by your negligence.

11. ACCURACY OF INFORMATION

Users must ensure that all information provided to the Platform is accurate, including:

Name;
Email address;
Phone number;
Billing information;
Delivery information;
Tax details;
Bank account information;
Event information;
Organizer information;
Identity verification documents.

The Platform is not liable for losses caused by incorrect information provided by a User, including non-delivery of Tickets, failed refunds, incorrect bank transfers, delayed support or refusal of entry.

12. USE OF THE PLATFORM

The Platform grants Users a limited, revocable, non-exclusive, non-transferable right to access and use the Platform only for lawful purposes and only in accordance with these Terms.

Users must not misuse the Platform or interfere with its normal operation.

The Platform may monitor activity, investigate suspicious conduct, limit access, block transactions or take technical measures to protect the Platform and its Users.

13. PROHIBITED USE

Users must not:

Use the Platform for unlawful, fraudulent, deceptive or harmful purposes;
Use bots, scripts, crawlers, scrapers, automated purchase tools or other automated systems without written approval;
Circumvent ticket limits or access controls;
Resell Tickets unlawfully;
Purchase Tickets using stolen, unauthorized or fraudulent payment methods;
Misrepresent identity or affiliation;
Upload viruses, malware or harmful code;
Interfere with Platform security;
Reverse engineer, copy or attempt to extract source code;
Scrape pricing, inventory, customer data or event data;
Use the Platform to harass, threaten, defame or abuse others;
Upload or transmit unlawful, offensive or infringing content;
Circumvent geographic, payment, age or eligibility restrictions;
Use the Platform to compete unfairly with the Platform Operator;
Use any Ticket for advertising, promotions, competitions, giveaways or commercial purposes without written approval.

Any violation may result in cancellation of Tickets, suspension of Account, refusal of service, withholding of funds, legal action and reporting to authorities.

14. EVENT LISTINGS

Organizers may create Event Pages through the Platform, subject to approval and ongoing review by the Platform.

The Platform may approve, reject, edit, remove, suspend or disable any Event Page at any time if the Platform believes, in its sole discretion, that the Event Page:

Is inaccurate or misleading;
Violates law;
Creates risk to the Platform or Users;
Involves prohibited goods or services;
Infringes third-party rights;
Is associated with fraud, scams or chargeback risk;
May damage the Platform's reputation;
Has not received sufficient evidence of Organizer authorization.

Approval of an Event Page does not mean the Platform endorses, guarantees or accepts responsibility for the Event.

15. EVENT INFORMATION AND ACCURACY

Event information is generally provided by the Organizer.

The Platform does not guarantee that Event information is complete, accurate, current or error-free.

Buyers are responsible for reviewing all details before purchase, including:

Event name;
Organizer name;
Venue;
City;
Date;
Time;
Ticket category;
Seating or standing area;
Age restriction;
Dress code;
Entry requirements;
Refund policy;
Currency;
Fees;
Quantity;
Personal details.

The Platform is not liable for Buyer mistakes during checkout.

16. TICKET AVAILABILITY

All Tickets are subject to availability.

Inventory may change in real time and may not be guaranteed until payment is completed and confirmed.

The Platform may impose limits on ticket quantities per person, account, payment card, device, IP address, household or transaction.

The Platform may cancel orders that exceed purchase limits or appear to circumvent purchase restrictions.

17. TICKET CATEGORIES AND BENEFITS

Ticket categories may include general admission, reserved seating, VIP, VVIP, early entry, backstage, meet-and-greet, table packages, group packages, hospitality packages, membership tickets or other categories.

Unless expressly stated on the Event Page, Tickets do not include:

Transportation;
Accommodation;
Parking;
Food and beverages;
Merchandise;
Insurance;
Visa support;
Meet-and-greet access;
Artist interaction;
Any benefit not expressly described.

The Organizer is responsible for delivering any listed benefits. The Platform is not liable if the Organizer fails to deliver benefits associated with a Ticket.

18. PRICING

Ticket prices are set by the Organizer or determined through pricing rules approved by the Organizer.

The Platform may display prices inclusive or exclusive of taxes and Fees depending on jurisdiction, checkout configuration and Event Page settings.

Prices may vary due to:

Ticket category;
Sales phase;
Early bird pricing;
Demand-based pricing;
Dynamic pricing;
Promotional codes;
Bundle pricing;
Currency conversion;
Organizer changes;
Platform configuration.

A displayed price does not guarantee availability or final price until checkout is completed.

19. FEES, TAXES AND CHARGES

The total amount payable may include the Ticket price plus applicable Fees and taxes.

Fees may be charged by:

The Platform;
The Organizer;
The venue;
Payment processors;
Banks;
Card schemes;
Delivery providers;
Third-party service providers.

Taxes may include VAT, GST, sales tax, entertainment tax, withholding tax, local tax or other government charges.

Unless required by law, Fees are non-refundable once a transaction is completed.

20. PAYMENT PROCESSING

Payments may be processed by third-party payment processors, acquiring banks, card schemes, wallet providers, payment gateways or other financial service providers.

By making payment, the Buyer agrees to the applicable terms and privacy policies of those payment providers.

The Platform is not responsible for:

Bank declines;
Card issuer restrictions;
Payment gateway outages;
Currency conversion rates;
Foreign transaction fees;
Payment processor errors;
Delays caused by payment providers;
Fees charged by banks or card issuers.

The Platform may change, add, remove or restrict payment methods at any time.

21. PAYMENT AUTHORIZATION

By submitting payment information, the Buyer represents and warrants that:

The Buyer is authorized to use the payment method;
Payment information is accurate;
The transaction is lawful;
The payment method is not stolen or fraudulently obtained;
The Buyer authorizes the Platform or its payment providers to charge the full amount displayed at checkout.

If payment is later reversed, disputed, declined or found to be unauthorized, the Platform may cancel the Tickets and take further action.

22. PAYMENT METHODS

Available payment methods may vary by Event, territory, currency, payment provider or risk profile.

The Platform may accept or reject payment methods in its discretion.

The Platform may refuse certain cards, banks, wallets, countries, IP addresses, devices or payment sources where fraud, chargeback or compliance risk is identified.

The Platform is not liable for any inability to purchase Tickets due to payment restrictions.

23. CURRENCY AND FOREIGN EXCHANGE

Prices may be displayed in one currency and charged in another depending on payment method, location, bank or payment processor.

Exchange rates shown on the Platform, if any, may be indicative only.

The Buyer is responsible for any:

Foreign transaction fees;
Currency conversion differences;
Bank charges;
Exchange rate fluctuations;
International card fees.

Refunds, where approved, may be subject to exchange rate differences. The Platform is not liable for losses caused by currency movement.

24. PAYMENT PLANS AND INSTALMENTS

The Platform may offer payment plans, instalments, deposits, partial payments or buy-now-pay-later options for certain Events.

Where payment plans are offered:

The Buyer authorizes scheduled charges;
Tickets may not be issued until full payment is received;
Failed instalments may result in cancellation;
Amounts already paid may be non-refundable to the maximum extent permitted by law;
Additional instalment, administrative or processing fees may apply;
The Platform may suspend the Ticket until payment is complete.

Payment plan terms displayed at checkout form part of these Terms.

25. FAILED PAYMENTS

If a payment fails, is declined, reversed, cancelled or otherwise not completed:

The order may be cancelled;
Tickets may not be issued;
Previously issued Tickets may be voided;
The Buyer may lose access to promotions or reserved inventory;
The Buyer may be responsible for additional charges caused by the failed payment.

The Platform is not required to hold inventory while payment is pending.

26. ORDER CONFIRMATION

An order confirmation may be sent by email, displayed on the Platform or made available in the User's Account.

An order confirmation does not guarantee admission if:

Payment is reversed;
The Ticket is cancelled;
The Event is cancelled;
The Organizer refuses entry;
The Ticket was obtained fraudulently;
The Buyer fails to meet Event conditions.

The Platform may delay confirmation for fraud review, identity verification or payment settlement.

27. TICKET DELIVERY

Tickets may be delivered by:

Email;
SMS;
Mobile app;
User Account;
Digital wallet;
QR code;
Barcode;
PDF;
Physical ticket or wristband, where available;
Venue collection, where applicable.

Delivery times may vary. Some Tickets may be delayed until closer to the Event for fraud prevention, operational or Organizer reasons.

The Buyer must contact support promptly if Tickets are not received. Failure to report non-delivery within a reasonable time before the Event may limit available remedies.

28. DIGITAL TICKETS, QR CODES AND BARCODES

Digital Tickets may contain QR codes, barcodes or other unique identifiers.

The first valid scan may be treated as the authorized entry.

The Buyer is responsible for protecting the Ticket from copying, screenshots, forwarding or unauthorized access.

The Platform is not liable if a Ticket is copied, shared, duplicated or used by another person before the rightful Buyer arrives.

The Platform may deactivate, rotate or reissue digital codes for security purposes but is not required to do so.

29. TICKET HOLDER RESPONSIBILITY

Each Ticket holder is responsible for:

Keeping the Ticket secure;
Ensuring device battery and screen functionality;
Bringing required identification;
Arriving on time;
Complying with Event Terms;
Checking updates before the Event;
Ensuring the Ticket is from an authorized source.

Possession of a Ticket does not guarantee entry where Event conditions are not satisfied.

30. LOST, STOLEN, SHARED OR COMPROMISED TICKETS

The Platform is not responsible for lost, stolen, deleted, damaged, misdirected, duplicated, copied, forwarded, screenshotted or compromised Tickets.

The Platform may assist with recovery or reissuance in its discretion but has no obligation to do so.

Replacement Tickets may require:

Identity verification;
Proof of purchase;
Organizer approval;
Payment of additional fees;
Cancellation of the previous Ticket.

31. TICKET VALIDITY

Tickets are valid only for the Event, date, time, venue, category and conditions stated on the Ticket or Event Page, subject to changes approved by the Organizer.

Tickets may be invalid if:

Purchased from unauthorized sources;
Resold in breach of these Terms;
Duplicated or altered;
Damaged or unreadable;
Cancelled or refunded;
Subject to chargeback;
Obtained by fraud;
Used for commercial promotions without authorization;
Used after the Event deadline or expiry.

Invalid Tickets may be refused without refund.

32. REFUSAL, CANCELLATION AND REVERSAL OF ORDERS

The Platform may refuse, cancel, suspend, reverse or limit any order at any time where permitted by law, including where:

Payment is not completed;
Fraud is suspected;
A purchase limit is exceeded;
An error occurred;
The Buyer breaches these Terms;
The Organizer requests cancellation;
The Event is cancelled;
Compliance risk is identified;
The transaction may expose the Platform to legal, financial or reputational risk.

The Platform is not liable for losses caused by refusal or cancellation of orders made in accordance with these Terms.

33. ERRORS AND MISTAKES

The Platform may cancel or correct transactions affected by errors, including:

Pricing errors;
Inventory errors;
Seat allocation errors;
Event description errors;
Date or time errors;
Currency errors;
Fee calculation errors;
Tax calculation errors;
Technical glitches;
Duplicate orders.

Where legally required, the Platform may provide a refund of amounts paid for the affected order. The Platform is not required to honor obvious errors.

34. NO GUARANTEE OF ADMISSION

A Ticket is a revocable license to attend an Event, subject to these Terms and Event Terms.

Admission is controlled by the Organizer, venue and security personnel.

The Platform does not guarantee admission and is not liable for refusal of entry by the Organizer or venue.

35. CONDITIONS OF ENTRY

Entry may be refused or revoked if the Attendee:

Breaches these Terms or Event Terms;
Arrives late;
Is intoxicated;
Is under the influence of drugs;
Behaves aggressively or disruptively;
Fails security screening;
Possesses prohibited items;
Fails to provide valid identification;
Does not satisfy age restrictions;
Presents an invalid, damaged or suspicious Ticket;
Purchased from an unauthorized source;
Violates dress code;
Creates health or safety risk;
Refuses to comply with staff instructions.

No refund is owed by the Platform where entry is refused due to the Attendee's conduct, failure to comply with requirements or breach of these Terms.

36. LATE ARRIVAL

Late arrivals may be refused entry or admitted only at a suitable time determined by the Organizer or venue.

No refund is owed by the Platform for late arrival, missed entry, missed performance time or partial attendance.

37. AGE RESTRICTIONS

Events may have minimum age requirements.

The Buyer is responsible for checking age restrictions before purchase.

If an Attendee fails to meet age requirements or fails to present acceptable identification, entry may be refused without refund.

38. IDENTIFICATION REQUIREMENTS

The Organizer or venue may require valid identification, including passport, national ID, driver's license, student ID or other document.

Names on Tickets may be checked against identification where required.

Failure to provide acceptable identification may result in refused entry without refund.

39. SECURITY SCREENING

Attendees may be required to undergo security screening, bag checks, metal detection, pat-downs or other reasonable security procedures.

Refusal to cooperate may result in denied entry or removal without refund.

The Platform is not responsible for security procedures or decisions made by the Organizer, venue or security provider.

40. PROHIBITED ITEMS

Prohibited items may include, without limitation:

Weapons;
Illegal substances;
Fireworks;
Professional cameras;
Recording equipment;
Outside food or drinks;
Large bags;
Drones;
Laser pointers;
Offensive signs or clothing;
Dangerous objects;
Any item prohibited by the Organizer or venue.

The Organizer or venue may confiscate prohibited items or refuse entry. The Platform is not liable for confiscated, lost or damaged property.

41. HEALTH, SAFETY AND CONDUCT

Attendees attend Events at their own risk.

The Buyer acknowledges that Events may involve crowds, loud noise, lighting effects, lasers, smoke, pyrotechnics, alcohol, dancing, physical movement, weather exposure and other risks.

The Platform is not liable for personal injury, illness, property damage, theft, loss, emotional distress or other harm occurring at or in connection with an Event, except to the extent liability cannot be excluded by law.

42. REMOVAL FROM EVENT

An Attendee may be removed from an Event if the Organizer, venue, security personnel or authorities determine that removal is necessary or appropriate.

No refund is owed by the Platform if removal results from:

Misconduct;
Breach of rules;
Safety risk;
Intoxication;
Violence;
Harassment;
Illegal activity;
Refusal to follow instructions.

43. PHOTOGRAPHY, FILMING AND RECORDING AT EVENTS

By attending an Event, Attendees consent to being photographed, filmed, livestreamed, recorded or otherwise captured.

The Organizer, venue, sponsors, media partners and Platform may use such recordings for:

Security;
Broadcast;
Social media;
Advertising;
Marketing;
Archival purposes;
Promotional materials;
Commercial exploitation.

No compensation is owed to Attendees for such use.

Attendees may be prohibited from recording the Event without authorization.

44. EVENT CHANGES

Events may change for reasons including artist availability, weather, venue requirements, government orders, safety concerns, production issues, scheduling conflicts, force majeure or Organizer decisions.

Changes may include:

Date;
Time;
Venue;
Seating layout;
Line-up;
Program;
Capacity;
Ticket category;
Entry procedure;
Health and safety rules.

The Platform is not responsible for Event changes made by the Organizer or required by third parties.

45. EVENT CANCELLATION

If an Event is cancelled, the Organizer is responsible for determining and funding the applicable refund or credit process, subject to applicable law.

The Platform may assist in processing refunds where authorized and funded by the Organizer or where legally required.

The Platform is not liable for cancellation losses, including:

Travel;
Flights;
Hotels;
Visas;
Transport;
Parking;
Food and beverages;
Lost time;
Lost business;
Emotional distress;
Opportunity costs.

46. EVENT POSTPONEMENT OR RESCHEDULING

If an Event is postponed or rescheduled, Tickets may remain valid for the new date unless the Organizer decides otherwise or law requires otherwise.

The Organizer determines refund eligibility, exchange eligibility and deadlines.

Buyers must follow the refund or exchange procedure announced by the Platform or Organizer.

Failure to submit a request within the announced deadline may result in loss of refund eligibility, where permitted by law.

47. EVENT RELOCATION

If an Event is moved to another venue, Tickets may remain valid for the new venue.

The Organizer determines whether a relocation is material and whether refunds, exchanges or credits are available.

The Platform is not liable for additional travel, accommodation or other expenses caused by relocation.

48. CHANGES TO LINE-UP, PROGRAM, ARTIST OR CONTENT

For concerts, festivals, club events, conferences or multi-act Events, line-ups, artists, speakers, performers, programs and schedules may change.

Unless required by law or expressly determined by the Organizer, a change in support acts, schedule, running order, production, set length, venue configuration or non-headline content does not automatically entitle the Buyer to a refund.

For significant changes, the Organizer determines the applicable remedy, if any, subject to applicable law.

The Platform is not responsible for artist cancellation, non-appearance, shortened performance, late performance or content change.

49. SEATING, LAYOUT AND CAPACITY CHANGES

The Organizer or venue may change seating maps, table layouts, standing areas, stage positions, production holds, capacity, sightlines, VIP areas or access routes.

Where possible, the Organizer may allocate comparable seating or access.

The Platform does not guarantee exact seat location, sightline, proximity, access route or category experience unless expressly stated and legally required.

No refund is owed by the Platform solely because of operational seating or layout changes, unless required by law.

50. REFUND POLICY

Except where required by applicable law or expressly approved by the Organizer:

All Ticket sales are final;
Tickets are non-refundable;
Tickets are non-exchangeable;
Fees are non-refundable;
Change of mind is not a valid refund reason;
Personal circumstances are not a valid refund reason;
Travel problems are not a valid refund reason;
Late arrival is not a valid refund reason;
Failure to meet entry requirements is not a valid refund reason.

The Platform may process refunds only in accordance with Organizer instructions, Platform policy and applicable law.

51. REFUND REQUESTS

Refund requests must be submitted through the method and within the deadline announced by the Platform or Organizer.

A refund request may require:

Order number;
Buyer email;
Proof of purchase;
Reason for request;
Identity verification;
Original payment method confirmation;
Supporting documents.

Submitting a refund request does not guarantee approval.

The Platform may reject incomplete, late, fraudulent, duplicate or unsupported refund requests.

52. NON-REFUNDABLE FEES

To the maximum extent permitted by law, the following are non-refundable:

Booking fees;
Service fees;
Platform fees;
Convenience fees;
Payment processing fees;
Delivery fees;
Instalment fees;
Administrative fees;
Currency conversion charges;
Bank fees;
Chargeback fees;
Third-party provider fees.

This applies even when the Ticket face value is refunded, unless applicable law requires otherwise.

53. REFUND METHOD AND TIMING

Approved refunds are normally returned to the original payment method.

The Platform may refuse to refund to a different card, account or person for fraud prevention and compliance reasons.

Refund timing depends on payment processors, banks, card schemes and payment method rules.

The Platform is not responsible for delays caused by banks, card issuers or payment providers.

If the original payment method is unavailable, the Platform may require additional verification before issuing any alternative refund.

54. REFUNDS AFTER ORGANIZER PAYOUT

If funds have already been paid to the Organizer, the Organizer remains responsible for funding approved refunds.

The Platform may be unable or unwilling to process refunds until the Organizer returns sufficient funds.

The Platform is not liable for the Organizer's failure to fund refunds after payout, except where liability cannot be excluded by law.

The Platform may, in its discretion, seek recovery from the Organizer, withhold future payouts, set off amounts, suspend the Organizer or take legal action.

55. CHARGEBACKS AND PAYMENT DISPUTES

A chargeback or payment dispute occurs when a Buyer disputes a transaction with a bank, card issuer, wallet provider or payment processor.

If a chargeback is initiated:

The related Tickets may be suspended or cancelled;
The Buyer's Account may be limited;
The Buyer may be required to provide evidence;
The Platform may provide order, delivery, scan and usage records to payment providers;
The Organizer may be responsible for the disputed amount and associated fees;
The Platform may block future purchases by the Buyer.

If a Buyer attends an Event and later disputes the payment without valid legal basis, the Buyer may be liable for the Ticket amount, Fees, chargeback costs, recovery costs and legal expenses to the extent permitted by law.

56. FRAUDULENT TRANSACTIONS

The Platform may cancel Tickets, refuse entry, suspend Accounts and report conduct to authorities where fraud is suspected.

Fraud may include:

Use of stolen payment methods;
Identity theft;
Account takeover;
Fake documents;
Unauthorized chargebacks;
Bot purchases;
Ticket duplication;
Unauthorized resale;
Abuse of vouchers;
False refund claims;
Misuse of payment plans;
Attempted circumvention of purchase limits.

The Platform is not required to disclose its fraud detection methods.

57. SUSPICIOUS TRANSACTIONS AND VERIFICATION

The Platform may require verification before or after purchase.

Verification may include:

Email verification;
Phone verification;
Payment method verification;
Identity document review;
Selfie or biometric verification where lawful;
Address verification;
Bank verification;
Organizer verification;
Corporate verification.

The Platform may delay Ticket delivery, withhold funds, cancel transactions or restrict Accounts pending verification.

Failure to complete verification may result in cancellation without liability to the Platform, subject to applicable law.

58. TICKET TRANSFERS

Ticket transfers may be allowed or prohibited depending on the Event.

The Platform and Organizer may impose transfer rules, including:

Transfer deadlines;
Transfer fees;
Identity verification;
Limits on number of transfers;
Restrictions on resale;
Organizer approval;
Platform-only transfer requirements.

Transfers made outside the Platform are at the Buyer's risk.

The Platform is not liable for private transfer disputes.

59. NAME CHANGES

Name changes may be allowed only where enabled by the Organizer or Platform.

Name changes may require:

Payment of a fee;
Proof of purchase;
Identity verification;
Organizer approval;
Completion before a deadline.

A name change does not guarantee entry if other conditions are not satisfied.

60. TICKET RESALE AND SCALPING

Tickets may not be resold, offered for resale, advertised, auctioned, transferred for profit, bundled with products or used for promotions unless expressly permitted by the Organizer, the Platform and applicable law.

The Platform may cancel Tickets without refund if it believes Tickets were:

Resold unlawfully;
Sold above permitted price;
Used for commercial gain;
Purchased by bots;
Purchased for speculation;
Listed on unauthorized marketplaces;
Used in competitions or promotions without approval.

The Buyer is responsible for complying with ticket resale laws in the relevant jurisdiction.

61. UNAUTHORIZED TICKET SOURCES

The Platform is not responsible for Tickets purchased from unauthorized sources.

Tickets purchased from scalpers, secondary marketplaces, social media sellers, unofficial agents or private sellers may be invalid, duplicated, stolen, cancelled or fraudulent.

The Organizer and venue may refuse entry to holders of unauthorized Tickets without refund.

The Platform has no obligation to verify, replace or refund Tickets purchased outside official channels.

62. PROMOTIONS, DISCOUNTS, COUPONS AND VOUCHERS

The Platform or Organizer may offer promotions, discounts, coupons, vouchers, referral credits or promotional codes.

Promotions may be subject to:

Expiry dates;
Quantity limits;
Event restrictions;
Territory restrictions;
User eligibility;
Minimum spend;
Non-transferability;
Non-cash redemption;
Cancellation for misuse.

The Platform may modify, suspend or cancel promotions at any time where permitted by law.

Abuse of promotions may result in cancellation of orders and suspension of Accounts.

63. GIFT CARDS AND CREDITS

If gift cards, wallet credits or Platform credits are offered, additional terms may apply.

Unless required by law, credits:

Are not redeemable for cash;
May expire;
May be limited to certain Events;
May not cover Fees or taxes;
May be cancelled for fraud or misuse;
May not be transferable.

64. MERCHANDISE, ADD-ONS AND ANCILLARY PRODUCTS

The Platform may allow purchase of merchandise, food and beverage packages, parking, table packages, hospitality, memberships, insurance, donations or other add-ons.

Unless expressly stated, such products are provided by the Organizer or third-party supplier, not by the Platform.

The Platform is not responsible for quality, delivery, availability, safety or refund of third-party products.

65. INSURANCE AND THIRD-PARTY PRODUCTS

The Platform may offer or link to ticket insurance, travel insurance, payment protection, merchandise, transportation, hotel packages or other third-party products.

Such products are provided by third parties and subject to their own terms.

The Platform does not advise whether insurance is suitable and is not responsible for claims, coverage, exclusions or denials.

66. PLATFORM AVAILABILITY

The Platform is provided on an "as is" and "as available" basis.

The Platform does not guarantee:

Continuous availability;
Error-free operation;
Secure access at all times;
Compatibility with all devices;
Availability in all territories;
Availability of all payment methods;
Successful completion of any transaction.

The Platform may be unavailable during high demand, maintenance, upgrades, outages, cyber incidents or third-party failures.

67. MAINTENANCE, DOWNTIME AND TECHNICAL ISSUES

The Platform may conduct scheduled or emergency maintenance without notice.

The Platform is not liable for losses caused by:

Downtime;
Delays;
Checkout failures;
Sold-out inventory;
Payment provider outages;
Internet failure;
Device failure;
Email filtering;
SMS failure;
Browser incompatibility;
Cybersecurity incidents;
Force majeure events.

The Platform may attempt to provide notice of major outages but is not required to do so.

68. THIRD-PARTY SERVICES

The Platform may depend on third-party services, including:

Payment processors;
Banks;
Card schemes;
Cloud hosting providers;
Email providers;
SMS providers;
Analytics providers;
Identity verification providers;
Customer support tools;
Scanning hardware providers;
Marketing platforms;
Social media platforms.

The Platform is not liable for third-party acts, omissions, failures, outages, fees, policies or data practices.

69. LINKS TO THIRD-PARTY WEBSITES

The Platform may include links to third-party websites, applications, payment pages, social media pages or external resources.

The Platform does not control and is not responsible for third-party content, policies, security, availability or transactions.

Users access third-party websites at their own risk.

70. INTELLECTUAL PROPERTY

All Platform content, software, source code, designs, databases, trademarks, service marks, logos, trade names, interfaces, layouts, text, graphics, icons, workflows, ticket designs, reports and documentation are owned by or licensed to the Platform Operator.

Users may not:

Copy;
Modify;
Reverse engineer;
Reproduce;
Distribute;
Scrape;
Frame;
Mirror;
Sell;
License;
Create derivative works from Platform materials without written approval.

All rights not expressly granted are reserved.

71. USER CONTENT

Users may upload or provide content, including Event descriptions, images, logos, videos, names, trademarks, descriptions, messages, comments and other materials.

By providing User Content, the User grants the Platform a worldwide, non-exclusive, royalty-free, transferable, sublicensable license to use, host, store, reproduce, display, modify, distribute and promote the content for purposes of operating, marketing, improving and protecting the Platform and the relevant Event.

Users represent that they have all necessary rights to provide the content and that the content does not violate laws or third-party rights.

The Platform may remove or edit User Content at any time.

72. FEEDBACK

If a User provides suggestions, ideas, improvements, comments or feedback about the Platform, the Platform may use such feedback without restriction, compensation or obligation.

The User assigns to the Platform any rights necessary for the Platform to use the feedback.

73. PRIVACY AND PERSONAL DATA

The Platform processes personal data in accordance with its Privacy Policy.

By using the Platform, Users acknowledge that their personal data may be collected, used, disclosed, stored and transferred as described in the Privacy Policy.

The Privacy Policy forms part of these Terms.

Buyers acknowledge that certain information may be shared with Organizers for Event-related purposes, including:

Name;
Email address;
Phone number;
Ticket category;
Order details;
Attendance status;
Check-in status;
Responses to Event questions;
Refund or support information;
Other information reasonably required for Event operation.

Payment card details are not shared with Organizers, except limited payment metadata where permitted and necessary.

Organizers are responsible for their own use of Buyer data and must comply with applicable data protection laws.

The Platform is not responsible for Organizer misuse of Buyer data after disclosure, except to the extent required by law.

75. MARKETING COMMUNICATIONS

Users may receive transactional communications relating to purchases, Events, Accounts, refunds, changes, security or Platform updates.

Where permitted by law, Users may also receive marketing communications from the Platform or Organizer.

Users may opt out of marketing communications, but cannot opt out of essential transactional communications.

Organizers using Platform communication tools must comply with anti-spam, privacy and marketing laws.

76. COOKIES AND TRACKING TECHNOLOGIES

The Platform may use cookies, pixels, local storage, analytics tools and similar technologies to operate the Platform, remember preferences, prevent fraud, measure performance and support marketing.

Users may manage cookie preferences where tools are provided, but disabling cookies may affect Platform functionality.

77. COMPLIANCE WITH LAWS

Users must comply with all applicable laws, including laws relating to:

Consumer protection;
Ticket resale;
Taxes;
Payments;
Anti-money laundering;
Sanctions;
Privacy;
Intellectual property;
Advertising;
Event permits;
Health and safety;
Anti-bribery and corruption;
Accessibility;
Age restrictions;
Alcohol sales;
Public order.

The Platform may take any action it considers necessary to comply with law or avoid legal exposure.

78. SANCTIONS, AML AND RESTRICTED PARTIES

Users represent and warrant that they are not:

Subject to sanctions;
Located in a restricted jurisdiction;
Owned or controlled by a sanctioned person;
Using the Platform for money laundering, terrorist financing, bribery, corruption, fraud or illegal transactions;
Purchasing Tickets on behalf of a prohibited person.

The Platform may screen Users and transactions against sanctions, fraud, AML and risk databases.

The Platform may block, freeze, cancel, refund, report or withhold transactions where required or permitted by law.

79. CONSUMER LAW SAVINGS CLAUSE

Nothing in these Terms excludes, restricts or modifies any consumer right, warranty, guarantee, remedy or liability that cannot lawfully be excluded, restricted or modified.

Where the Platform is permitted to limit liability, it does so to the maximum extent permitted by law.

If a jurisdiction does not allow certain exclusions or limitations, those exclusions or limitations apply only to the maximum extent permitted.

80. DISCLAIMERS

To the maximum extent permitted by law, the Platform disclaims all warranties, representations and guarantees, express or implied, including warranties of merchantability, fitness for a particular purpose, title, non-infringement, availability, accuracy and security.

The Platform does not guarantee:

That Events will occur;
That Events will be safe;
That Events will match descriptions;
That Organizers will comply with law;
That Artists will perform;
That Tickets will satisfy personal expectations;
That the Platform will be uninterrupted;
That information is always complete or current;
That third-party services will function correctly;
That the Platform will be free from viruses or security incidents.

Users use the Platform and attend Events at their own risk.

81. LIMITATION OF LIABILITY

To the maximum extent permitted by law, the Platform Operator shall not be liable for:

Indirect loss;
Consequential loss;
Special damages;
Punitive damages;
Loss of profit;
Loss of revenue;
Loss of business;
Loss of goodwill;
Loss of opportunity;
Loss of data;
Travel expenses;
Accommodation expenses;
Visa expenses;
Transport expenses;
Emotional distress;
Personal inconvenience;
Property loss;
Organizer misconduct;
Venue misconduct;
Third-party failures;
Event cancellation, postponement or change;
Refusal of entry;
Unauthorized Ticket use.

To the maximum extent permitted by law, the Platform Operator's total aggregate liability arising out of or relating to a Ticket, Event, transaction or use of the Platform shall not exceed the amount of Fees actually retained by the Platform Operator for the affected transaction.

If no Fees were retained by the Platform Operator, liability shall not exceed SGD 100, unless applicable law requires otherwise.

82. RELEASE OF CLAIMS

To the maximum extent permitted by law, Users release the Platform Operator from claims arising out of or relating to:

Events organized by third parties;
Disputes between Buyers and Organizers;
Disputes between Users;
Venue operations;
Security decisions;
Artist or performer conduct;
Organizer refunds or failure to refund;
Unauthorized resale;
Third-party products;
Event cancellation or change;
Personal injury or property loss at Events.

This release applies whether claims are known or unknown, suspected or unsuspected, existing or arising in the future, except where release is prohibited by law.

83. INDEMNITY BY USERS

Users agree to indemnify, defend and hold harmless the Platform Operator from all claims, losses, damages, liabilities, penalties, fines, costs and expenses, including legal fees, arising out of or relating to:

Breach of these Terms;
Misuse of the Platform;
Fraud or attempted fraud;
Violation of law;
Violation of third-party rights;
Chargebacks caused by the User;
Unauthorized resale;
User Content;
Event attendance conduct;
Organizer Events, in the case of Organizers;
Refunds, cancellations or non-performance, in the case of Organizers.

The Platform may control the defense of any claim at the User's expense.

84. FORCE MAJEURE

The Platform Operator shall not be liable for delay, failure, interruption, cancellation, suspension, outage or inability to perform caused by circumstances beyond its reasonable control, including:

Natural disasters;
Fire;
Flood;
Earthquake;
Severe weather;
Epidemic or pandemic;
War;
Civil unrest;
Terrorism;
Riot;
Government action;
Border closure;
Transportation disruption;
Labor dispute;
Utility failure;
Internet failure;
Cyberattack;
Payment provider failure;
Cloud provider failure;
Venue closure;
Artist non-appearance;
Public health orders;
Acts or omissions of third parties.

85. SUSPENSION AND TERMINATION

The Platform may suspend, restrict or terminate access to the Platform at any time where permitted by law, including for:

Breach of these Terms;
Fraud;
Chargebacks;
Security risk;
Illegal activity;
Abusive conduct;
Compliance concerns;
Organizer risk;
Reputational risk;
Non-payment;
Misuse of Platform tools.

Termination does not affect rights or obligations that accrued before termination.

86. CHANGES TO THESE TERMS

The Platform may update these Terms from time to time.

Updated Terms may be posted on the Platform or notified by email, dashboard message or other reasonable means.

Changes may take effect immediately where they relate to new features, legal compliance, fraud prevention, security, operational improvements or non-material updates.

Continued use of the Platform constitutes acceptance of updated Terms.

87. NOTICES

Notices may be provided by:

Email;
Platform notification;
Dashboard notice;
Website posting;
SMS;
Mail;
Other reasonable electronic means.

Users are responsible for maintaining accurate contact details.

Notices are deemed received when sent or posted, unless applicable law requires otherwise.

88. ASSIGNMENT

Users may not assign or transfer rights or obligations under these Terms without written approval from the Platform.

The Platform may assign, transfer or delegate its rights and obligations to an affiliate, successor, acquirer, service provider or purchaser of its business without User consent, where permitted by law.

89. SEVERABILITY

If any provision of these Terms is invalid, unlawful or unenforceable, the remaining provisions remain in full force.

The invalid provision shall be interpreted or replaced to achieve the closest lawful commercial effect.

90. NO WAIVER

Failure by the Platform to enforce any provision does not waive the right to enforce it later.

A waiver must be in writing and signed by the Platform Operator.

91. ENTIRE AGREEMENT

These Terms, together with applicable Event Terms, Privacy Policy, Refund Policy, Organizer agreements and any additional written terms, constitute the entire agreement between the User and the Platform regarding Platform use.

They supersede prior communications relating to the same subject matter.

92. LANGUAGE

These Terms may be translated for convenience.

If there is any inconsistency between the English version and a translated version, the English version shall prevail unless applicable law requires otherwise.

93. GOVERNING LAW

These Terms shall be governed by and construed in accordance with the laws of Singapore, without regard to conflict of law principles.

The choice of Singapore law does not deprive consumers of mandatory rights that cannot be excluded under applicable consumer law.

94. DISPUTE RESOLUTION

Users must first contact the Platform support team and attempt in good faith to resolve any dispute informally.

If a dispute cannot be resolved informally, the dispute shall be referred to confidential arbitration in Singapore, unless applicable law requires otherwise.

The arbitration shall be conducted in English.

The arbitral decision shall be final and binding.

Nothing prevents the Platform from seeking urgent injunctive relief, debt recovery, fraud prevention relief or enforcement of intellectual property rights in any competent court.

95. CLASS, COLLECTIVE AND REPRESENTATIVE ACTION WAIVER

To the maximum extent permitted by law, Users agree that disputes must be brought only in an individual capacity and not as a class, collective, consolidated or representative action.

No arbitrator or court may combine claims of multiple Users unless required by law.

96. SURVIVAL

Provisions that by their nature should survive termination shall survive, including provisions relating to:

Refunds;
Chargebacks;
Fees;
Intellectual property;
Privacy;
Disclaimers;
Limitation of liability;
Release;
Indemnity;
Dispute resolution;
Governing law;
Organizer payment obligations.

97. CONTACT

For support, notices or questions, contact:

Nextkt Support
Email: support@nextkt.com

Support communications do not modify these Terms unless confirmed in writing by an authorized officer of the Platform Operator.

98. SPECIAL TERMS FOR ORGANIZERS

This section applies to all Organizers using the Platform to list, promote, sell, manage, distribute or scan Tickets.

If an Organizer uses the Platform, creates an Event Page, receives Ticket proceeds, accesses Organizer tools or accepts an Organizer agreement, the Organizer agrees to these Organizer Terms in addition to the general Terms above.

If there is a separate signed written agreement between the Platform and Organizer, that agreement will prevail only to the extent of direct conflict.

99. ORGANIZER APPOINTMENT OF PLATFORM AS LIMITED PAYMENT COLLECTION AGENT

The Organizer appoints the Platform as the Organizer's limited payment collection agent solely for purposes of:

Collecting payments from Buyers;
Processing Ticket transactions;
Holding funds temporarily;
Deducting Platform Fees and other amounts;
Processing refunds where authorized or required;
Managing chargebacks and payment disputes;
Paying net proceeds to the Organizer;
Setting off debts or liabilities owed by the Organizer.

Payment by a Buyer to the Platform may be treated as payment to the Organizer for purposes of the Buyer's obligation to pay for the Ticket.

The Platform's appointment as limited payment collection agent does not make the Platform responsible for the Event or the Organizer's obligations.

100. ORGANIZER PAYOUTS

Organizer payouts are subject to:

Successful receipt of funds by the Platform or payment processor;
Settlement by payment providers;
Deduction of Platform Fees;
Deduction of taxes, where applicable;
Deduction of refunds;
Deduction of chargebacks;
Deduction of payment processing fees;
Deduction of penalties, fines and third-party costs;
Reserve requirements;
Set-off rights;
Risk review;
Compliance checks;
Confirmation that the Event has occurred where required.

The Platform may delay payout until after the Event where it considers this necessary to reduce refund, fraud, chargeback, cancellation or non-performance risk.

The Platform may establish payout schedules by Event, Organizer, territory, risk profile or written agreement.

101. ORGANIZER RESERVES, HOLDS AND SET-OFF RIGHTS

The Platform may establish, increase, reduce or release reserves against Organizer funds at its discretion where permitted by law.

A reserve may be used to cover:

Refunds;
Chargebacks;
Payment disputes;
Customer complaints;
Event cancellation;
Event postponement;
Fraud claims;
Fines;
Penalties;
Platform Fees;
Taxes;
Negative balances;
Legal costs;
Any amounts owed by the Organizer.

The Platform may set off amounts owed by the Organizer against any current or future amounts payable to the Organizer.

The Platform is not liable for losses caused by lawful reserves, holds or set-offs.

102. ORGANIZER REFUND AND CHARGEBACK RESPONSIBILITY

The Organizer is ultimately responsible for all refunds, chargebacks, reversals and payment disputes relating to the Organizer's Event, except to the extent caused solely by the Platform's proven gross negligence or willful misconduct.

The Organizer must reimburse the Platform on demand for:

Refunded Ticket amounts;
Chargeback amounts;
Payment reversal amounts;
Card scheme fees;
Payment processor fees;
Penalties;
Re-presentment costs;
Legal fees;
Debt recovery costs;
Customer compensation required by law due to Organizer conduct.

The Platform may decide whether to contest or accept a chargeback. The Platform is not required to dispute a chargeback if it believes the dispute is likely to be lost, commercially unreasonable to contest, or legally risky.

A successful chargeback may result in cancellation of the related Ticket.

103. ORGANIZER EVENT COMPLIANCE OBLIGATIONS

The Organizer represents, warrants and undertakes that:

It has authority to organize and sell Tickets for the Event;
It has obtained or will obtain all permits, licenses and approvals;
The Event complies with applicable law;
The venue is properly secured;
Capacity limits are accurate and lawful;
The Event Page is accurate and not misleading;
Ticket categories and benefits are deliverable;
Artists, performers and suppliers are properly contracted;
Refund policies comply with law;
Attendee data will be handled lawfully;
The Event will not infringe third-party rights;
The Event will not expose the Platform to unreasonable legal, financial, safety or reputational risk.

The Organizer must immediately notify the Platform of any event risk, including cancellation risk, permit issues, venue issues, artist issues, safety issues, legal disputes, payment problems or material changes.

104. ORGANIZER BANK DETAILS

The Organizer is responsible for providing accurate bank account, tax and payment details.

The Platform is not responsible for losses caused by incorrect bank details provided by the Organizer or persons with access to the Organizer Account.

A payout made to the bank details provided by the Organizer may discharge the Platform's payment obligation, even if the details were incorrect, compromised or fraudulently changed, unless caused by the Platform's proven gross negligence or willful misconduct.

The Platform may require bank verification before payout.

105. ORGANIZER CONTENT AND MARKETING REPRESENTATIONS

The Organizer represents that all content supplied to the Platform is accurate, lawful and authorized.

Organizer content includes:

Event names;
Logos;
Artist images;
Venue images;
Descriptions;
Videos;
Line-ups;
Sponsor marks;
Ticket benefits;
Promotional claims;
Refund statements.

The Organizer grants the Platform permission to use Organizer content for Event listing, advertising, promotion, customer service, social media, email, search engines, reporting and Platform marketing.

The Organizer is responsible for obtaining image, music, artist, trademark and publicity rights.

106. ORGANIZER INDEMNITY

The Organizer agrees to indemnify, defend and hold harmless the Platform Operator from all claims, losses, damages, liabilities, costs and expenses arising out of or relating to:

The Event;
Event cancellation, postponement or relocation;
Failure to deliver advertised benefits;
Refunds;
Chargebacks;
Payment disputes;
Misleading Event information;
Permit or license failure;
Venue issues;
Artist or performer disputes;
Customer injuries;
Death or personal injury at the Event;
Property loss at the Event;
Security incidents;
Crowd control issues;
Data protection breaches by Organizer;
Tax obligations;
Intellectual property infringement;
Violation of law;
Breach of these Terms.

This indemnity applies even if the Platform is named in a claim because it provided ticketing services for the Event.

107. PROHIBITED EVENTS AND TRANSACTIONS

The Platform may refuse or remove Events involving prohibited or high-risk activity.

Prohibited Events or transactions may include:

Illegal activity;
Fraudulent events;
Events without proper authority;
Events lacking required permits;
Hate, violence or extremist content;
Human trafficking or exploitation;
Unlicensed gambling;
Illegal drugs;
Unauthorized weapons-related events;
Counterfeit goods;
Infringing intellectual property;
Sanctioned persons or territories;
Misleading charity claims;
Events creating unacceptable safety risk;
Any activity prohibited by payment processors, card schemes or applicable law.

The Platform may cancel Tickets, refund Buyers, withhold funds and report activity to authorities where prohibited activity is suspected.

108. PLATFORM REMEDIES AGAINST ORGANIZERS

If the Platform believes an Organizer has breached these Terms or created risk, the Platform may:

Suspend the Organizer Account;
Remove Event Pages;
Stop sales;
Delay payout;
Establish reserves;
Set off amounts owed;
Process refunds;
Cancel Tickets;
Require additional verification;
Require proof of permits;
Require proof of venue booking;
Require proof of artist authorization;
Notify Buyers;
Report to authorities;
Recover costs;
Terminate services;
Take legal action.

These remedies are cumulative and not exclusive.

109. INTERPRETATION

In these Terms:

"Including" means "including without limitation";
Singular includes plural and plural includes singular;
References to law include amendments and replacements;
Headings are for convenience only;
Any discretion of the Platform may be exercised reasonably and in good faith where required by law;
Any exclusion or limitation applies only to the maximum extent permitted by law.

OPTIONAL SHORT CUSTOMER NOTICE FOR CHECKOUT

The following short notice may be displayed at checkout:

By completing this purchase, you agree to Nextkt's Terms and Conditions. Nextkt acts as a ticketing intermediary and is not the event organizer. The Organizer is responsible for the Event, including cancellation, postponement, entry conditions and refunds. All sales are final unless required by law or approved by the Organizer. Service, booking and payment processing fees are non-refundable to the maximum extent permitted by law.

OPTIONAL ORGANIZER ACCEPTANCE NOTICE

The following short notice may be displayed in the Organizer dashboard:

By creating an Event or selling Tickets through Nextkt, you confirm that you are authorized to organize the Event, that all Event information is accurate, and that you are responsible for the Event, refunds, chargebacks, permits, customer claims and compliance with law. You appoint Nextkt as limited payment collection agent solely for the collection and processing of Ticket payments.

END OF DOCUMENT

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Terms & Conditions