My QR code won't scan at the door

Try these in order:

1. Turn your screen brightness all the way up.
2. Open the ticket in the app rather than a screenshot — a screenshot can be cropped or compressed.
3. Make sure you're showing the ticket for the right event and the right date.
4. If your phone is low on battery or offline, load the ticket before you reach the door.

If it still won't scan, show the door staff your order confirmation. Venue staff can look up the order.

If a ticket has already been scanned once, it may not scan again — each ticket has a set number of entries.